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Frequently Asked Question

Do I need to set up an account to place an order?

You can shop at Hina Rathore without creating an account.
However, by registering you can enjoy benefits such as:
 1. Tracking your orders and reviewing past purchases.
 2. Getting early access to new collections and expressing interest in your favorite pieces.
 3. Saving your address and card details for faster checkout in the future.

Is my personal information kept private?

Yes, your personal information is kept private and confidential. We never share your details with any third party. For further details, please refer to our Privacy Policy.

I've forgotten my password – what should I do?

To reset your password, follow the “Forgotten Password” option on the sign-in page. For security reasons, we cannot send you your old password via email.

What payment methods does Hina Rathore accept and is it safe to use my credit card online?

We accept Visa and MasterCard. All payments are processed securely through a trusted checkout system. To avoid any delays, please ensure your payment details are entered correctly.

How can I choose the currency I pay in?

By default, international orders are charged in US Dollars, while local orders within Pakistan are charged in Pakistani Rupees (PKR).

Which countries does Hina Rathore ship to?

We ship all over Pakistan and internationally to more than 200 countries worldwide (except India).

How long does delivery take, and how much will it cost?

 Pakistan: 2 to 4 working days for major cities (after order is ready for dispatch).
 International: Delivery usually takes 5 to 7 working days, depending on the destination.For details on shipping charges, please view our Shipping Policy.

Is my package insured and do I need to sign for my order?

Yes, all purchases are insured against theft and accidental damage during transit. Once delivered and signed for at your given address, the package is no longer covered.For certain couriers, the signature requirement may be waived for local deliveries, but all international orders require a signature.

Can I edit my order?

Yes, you may edit your order if it has not already been processed. Please contact us via WhatsApp at +923339429666 for assistance.

Can I cancel my order?

Orders can be canceled before processing begins. Kindly contact us on WhatsApp at +923339429666 to request cancellation.

How do I track my order?

You can track your order using the tracking ID provided in your order confirmation email. Alternatively, you can share your order number with us on WhatsApp, and our team will assist you.

What is Hina Rathore’s return and exchange policy?

At Hina Rathore, we are committed to the highest standards of craftsmanship.
 1. We do not offer returns, exchanges, or refunds once an item has been sold.
 2. However, if you receive a defective or damaged item, please send proof within 48 hours of receiving your order. After review, we may offer an exchange or store credit.
 3. Customized orders, as well as discounted purchases, are non-refundable and non-exchangeable.

How can I contact Hina Rathore?

For all queries, order updates, or support, please reach out to us via WhatsApp at +923339429666.